As of February 17, 2024, the EU Regulation (EU) 2022/2065 on Digital Services (Digital Services Act – DSA) is fully in force across all EU member states. The DSA aims to tackle illegal and harmful online content while reinforcing the protection of fundamental rights for all users by imposing new obligations on intermediary digital service providers such as online marketplaces and social media platforms. These obligations include, but are not limited to, content moderation transparency, mechanisms for notifying illegal content, and internal complaint-handling systems.
Under Greek Law 5099/2024, which transposes the DSA at national level, the Hellenic Telecommunications and Post Commission (EETT) has been officially designated as Greece’s Digital Services Coordinator (DSC). EETT is the competent authority for overseeing compliance of intermediary service providers that fall under the jurisdiction of Greece with the DSA, as well as for enforcing sanctions or fines in cases of non-compliance. In line with Article 55 of the Digital Services Act (DSA), the Hellenic Telecommunications and Post Commission (EETT) on June 10th, 2025, published its first Annual Report on Digital Services outlining the authority’s actions and progress during 2024.
Throughout the year, EETT took notable steps to implement the DSA in Greece. Beyond its supervisory and enforcement role, the authority focused on raising awareness among users and stakeholders regarding the new regulatory framework and the obligations it places on digital service providers. These efforts support the broader EU initiative to create a safer and more transparent digital environment.
The key actions taken in 2024 include:
- Handling complaints submitted by users of digital services: In 2024, EETT received 43 such complaints. The most common complaints submitted concerned a) barriers to communication with the service provider, b) lack of transparent justification on the imposed platform restrictions, and c) difficulty submitting complaints. EETT, under its competences, assesses each submission and either handles the complaint directly, forwards it to another competent authority (such as the Hellenic Data Protection Authority or the National Council for Radio and Television), or transfers it to the DSC of the provider’s country of establishment. While EETT evaluates provider compliance with DSA obligations—such as offering user-friendly reporting tools and transparent content moderation—it does not determine the legality of content or resolve disputes over account restrictions. Complaints can be submitted via EETT’s website and must include, amongst others, evidence of a possible violation, unjustified content removals, lack of transparency in advertising,
and insufficient protection for minors.
It is noted that no orders were so far communicated to the authority by national administrative or judicial authorities, within the framework of the implementation of Articles 9 and 10 of the DSA.
- Establishing a certification procedure for Out-of-Court Dispute Settlement bodies: In 2024, the Hellenic Telecommunications and Post Commission (EETT) approved and published guidelines and the application process for certifying Out-of-Court Dispute Settlement bodies (ODS), according to Article 21 of the DSA Regulation. These ODS are independent entities that resolve disputes between users and online platform providers, offering dispute resolution services either free of charge or at a nominal fee. Despite these efforts, no certification applications were submitted to EETT by interested bodies during 2024.
- Establishing a procedure for awarding the trusted flagger status. Awarding the trusted flaggers status: EETT established and published guidelines for the recognition of Trusted Flaggers—specialized entities authorized to identify and report illegal online content. During the year, EETT received four applications for this status, approving three of them, while one remained under review. Trusted Flaggers must demonstrate expertise, independence from platform providers, and accuracy in their reports. Their recognition by EETT is valid for three years. The European Commission is expected to issue supporting guidelines for implementing these criteria within 2025.
As stated in EETT’s 2024 Annual Report, the three companies recognized as Trusted Flaggers are: 1) “FactReview”, 2) “ΙΤΕ FORTH” and 3) “Greece Fact Check”.
- Developing and maintaining a registry for intermediary services providers established in Greece: On July 29, 2024, EETT launched an important tool, the electronic registry for intermediary service providers operating in Greece or having a legal representative there. Providers are now required to register via the “eRegistry” platform by submitting essential contact details for communication with competent authorities, crisis management, compliance with removal orders, and user support. In 2025, EETT plans to audit registered providers, as well as other providers that may not yet be registered.
- Establishing a cooperation framework with the other competent authorities in Greece and the European Union: Throughout 2024, EETT as the Digital Services Coordinator, worked closely with other key authorities such as the Hellenic Data Protection Authority (HDPA) and the National Council for Radio and Television (ESR). In July 2024 they signed a joint decision to coordinate data collection, information exchange, complaint handling, and the use of information systems at a national level. At the same time, EETT actively participated in the European Board for Digital Services, contributing to its twelve meetings and engaging in working groups to ensure the harmonized implementation of the DSA across the EU.
On a final note, EETT created a dedicated section on its website to provide up-to-date information on digital services and DSA obligations for users, providers, and other stakeholders. Complementing this effort, EETT also published guidelines and templates to assist providers with the EU Transparency Database registration process, for which it received four applications.
Looking ahead to 2025, the Hellenic Telecommunications and Post Commission plans to intensify its efforts to ensure effective implementation of the DSA in Greece. Recognizing the importance of collaboration, the authority aims to establish a permanent communication channel and hold regular meetings with digital service providers, trusted flaggers, relevant organizations, and competent authorities.